Insurance Claims

Exceptional customer service is just as important to us as our skilled repair work. At Albany Body Shop, we pride ourselves in making your experience with us a good one. All of our work is covered by our limited warranty. All of our skilled team members understand the requirements your insurance company has to properly handle your claim. We’ll answer any questions or concerns that you may have about the repair process. We also participate with the most major insurance programs, reducing your paperwork by working with them on your behalf.

Limited Warranty

Albany Body Shop hereby provides a limited warranty on repairs performed by the shop. This limited warranty is valid only for as long as you own your vehicle stated herein, and is for the person to whom this limited warranty is granted and whose name appears herein and on the original work order. This is a labor only, fragmented four-part limited warranty, and stipulations pertaining to each fragmented part are stated hereafter:

Metalwork: Albany Body Shop provides a lifetime limited warranty on all metalwork, to include welding and the application of materials utilized in making collision repairs against checking, flaking, pitting, or deterioration, excluding rust repairs. The shop will repair and repaint, excluding rust repair, any metalwork.

Painting, Stripes, and Decals: Albany Body Shop provides a lifetime limited warranty on painting-related priming and painting against solvent blistering, peeling, hazing, and excessive loss of pigmentation, and a lifetime limited warranty on the application and adhesion of decorative stripes and decals, excluding those defects which are caused by extreme environmental conditions to which the vehicle may be exposed. The shop will prime, repaint, re-stripe or re-decal the specific section or sections of the vehicle warranted hereby (excluding rust repair).

Mechanical Repairs: Albany Body Shop provides a one (1) year limited warranty on all mechanic repairs pertaining directly to original collision damage. The shop will repair any mechanical assembly or component warranted hereby, when claim is made within one (1) year of the effective date stated herein, unless caused by or damaged resulting from unreasonable use, maintenance, or care of the vehicle.

Parts: Albany Body Shop provides a one (1) year limited warranty on new or used parts installed by the shop. The shop will repair or replace any defective part warranted hereby, when claim is made within one (1) year of the effective date stated herein, unless caused by or damaged resulting from unreasonable use, maintenance, or care of the vehicle.

This written warranty shall be null and void if the repair is altered, adjusted, or tampered with by any person not authorized by the warranty grantor. The warranty is not transferable.

Specifically Excluded: Incidental costs, such as towing fees, car rental charges, travel expenses, or assemblies and components which are not specifically covered by the limited warrant, nor are consequential damages such as damage to other assemblies and components resulting from a defective part or installation of such part installed or repaired during the repair. Rust, surface rust, rust through, and/or damage caused by rusting of interior or exterior panels is not covered. This states all the limited warranties made by the shop and contains the only promises for which it will be responsible.

Customer’s Obligations: In order to obtain the benefits of this warranty, the owner of the vehicle must do the following:
– Present the owner’s copy of this warranty document to the warrantor before requesting warranted repairs or parts
– Have any warranted repair, adjustment, or inspection made only at the premises of the warrantor during normal business hours
– All warranties implied by law, including the warranties of merchant ability and fitness for a particular purpose, are hereby limited to the warranty period herein and shall expire at the end of such period